Shipping Policy

How Long Does The Order Take To Ship?
Please allow 7-14 business days for The O Jewelry items to be shipped.

Can I Track My Order Online?
A shipping notification with tracking details will be sent via WhatsApp after your order has been shipped.

What Shipping Address May I Use?
Delivery is available across all the UAE. Kindly note that Out of Delivery Areas may experience longer than usual delivery times. Delivery to hotel receptions is available. Kindly ensure you notify the hotel reception team of a delivery. Delivery to work places is also available. For deliveries to your workplace, where appropriate, please indicate the Company name in the delivery address.

What Shipping Carrier Do You Use?
We ship via FedEx. Please contact us if you have a specific delivery requirement.

Can I Ship My Order To An International Location?
Yes, we ship internationally via FedEx Express International. However, some countries have import restrictions that prohibit us from shipping Jewelry, please contact us on +971508004202 before confirming your order. Note that we are not responsible for any taxes or duties that may be imposed by your local country at the time of delivery.